سياسة الاسترجاع واسترداد الأموال

نحن نسعى جاهدين لتقديم أفضل جودة وقيمة لكم، وإذا لم تكن راضيًا عن طلبك لأي سبب من الأسباب، فنحن سعداء بقبول إعادة المنتج وإصدار استرداد كامل لمشترياتك.

يمكن إرجاع المنتجات فقط إذا كانت في حالتها الأصلية وفي تغليفها الأصلي. المنتجات المستخدمة أو المنتجات التي تضررت من قبل العميل لن تكون مؤهلة للاسترداد. اطلب رقم تصريح الإرجاع الخاص بك عبر إرسال بريد إلكتروني إلى info@hayahub.com مع السبب التفصيلي للإرجاع وصور أو فيديو للمنتج يدعم سببك. عند الموافقة، ستتلقى رقم تصريح الإرجاع وعنوان أقرب مستودع حيث يمكنك إرسال المنتج الذي ترغب في إرجاعه.

لضمان استرداد أموالك، يرجى استخدام خدمة بريد قابلة للتتبع، حيث أننا لن نكون مسؤولين عن الطرود المفقودة أو المفقودة.

عند استلام الطرد الخاص بك، سيتم فحص المنتجات وسيتم إصدار استرداد كامل إلى طريقة الدفع الأصلية الخاصة بك. سيتم إرسال إيصال الاسترداد إلى عنوان البريد الإلكتروني الذي استخدمته عند إجراء الشراء الأصلي.

الاسترداد المتأخر أو المفقود

يرجى فهم أننا نصدر الاستردادات بمجرد الموافقة على طلب الاسترداد - هذا يعني أن الأموال تترك حسابنا على الفور. إذا لم تتلق استردادك بعد، فقم أولاً بالتحقق من حسابك البنكي مرة أخرى. ثم اتصل بشركة بطاقة الائتمان الخاصة بك، قد يستغرق بعض الوقت قبل أن يتم نشر الاسترداد رسميًا. بعد ذلك، اتصل بالبنك الخاص بك. في كثير من الأحيان، يكون هناك بعض الوقت لمعالجة الاسترداد قبل نشره. لقد شهدنا بعض شركات بطاقات الائتمان تأخذ حتى 30 يومًا لإظهار أن الاسترداد قد تم وضعه على البطاقة. إذا قمت بكل هذا ولم تتلق استردادك بعد، يرجى الاتصال بنا.

كم يستغرق التوصيل؟

يتم شحن جميع الطلبات خلال 7-15 يوم عمل. إذا لم يصل طلبك في أوقات التوصيل المقدرة، يرجى الاتصال بفريق الدعم لدينا على info@hayahub.com.

(تستثني هذه السياسة الأخطاء التي يرتكبها العملاء عند تقديم تفاصيل الشحن على طلباتهم أو الطرود الفائتة).

هل يمكنني الحصول على رقم تتبع؟

سيتم إرسال جميع أرقام التتبع إلى العميل بمجرد توفر معلومات التتبع.

لقد أدخلت عنوان شحن خاطئ؛ هل يمكنني تغييره؟

إذا حدث ذلك لك، أرسل لنا بريدًا إلكترونيًا في أقرب وقت ممكن، قد نتمكن من الاعتناء بالأمر. ومع ذلك، لا يمكننا أن نعد بأي شيء لأن جميع العناصر عادة ما تتم معالجتها فورًا بعد الطلب وتشحن في نفس اليوم أو بعد بضعة أيام. إذا دخل طلبك بالفعل في عملية الشحن، فلن نتمكن من إيقافه.

نحن لسنا مسؤولين إذا قمت بإدخال عنوان شحن غير كامل و/أو غير صحيح. نظامنا يعالج الطلبات تلقائيًا ويتبع ما قدمته.

هل يمكنني إلغاء طلبي بعد أن تم وضعه؟

للأسف، لا يمكننا إلغاء طلبك بمجرد معالجته و/أو شحنه. إذا قمت بإلغاء طلبك قبل معالجته و/أو شحنه، سيتم تحصيل رسوم إلغاء بنسبة 15% لتغطية رسوم إعادة التخزين والرسوم المفروضة علينا من قبل شركات بطاقات الائتمان.

أسباب غير صالحة:

• المشتري لم يعد يرغب في العناصر - هذا هو المثال الأكثر شيوعًا والذي لا يمكننا تكريمه إذا كنا نرغب في الاستمرار في تقديم قيمة رائعة في نينافيغاس. يجب على المشتري التأكد من أنه يريد شراء العناصر قبل تقديم الطلب، وليس بعده. بعد تقديم الطلب، يدخل المشتري في عقد ملزم قانونًا مع البائع لشراء جميع العناصر في ذلك الطلب.
• المشتري وجد العناصر أرخص في مكان آخر - يجب أن يكون المشتري واثقًا من أنه مستعد لدفع الأسعار المطلوبة قبل تقديم الطلب. بعد تقديم الطلب، يدخل المشتري في عقد ملزم قانونًا مع البائع لشراء جميع العناصر في ذلك الطلب.

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return Authorization Number and by emailing

   Refund Policy

   RETURNS & REFUNDS

   We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

   1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
   2. Request your Return Authorization Number and by emailing info@hayahub.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
   3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
   4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
   5. Products purchased during offers and sales promotions cannot be changed or refunded or returne.

   LATE OR MISSING REFUNDS

   Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

   How long does delivery take?

   All orders are ship within 03-05 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@Hayahub.com.

   (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

   Can you provide me with a tracking number?

   All tracking number will be emailed to the customer as soon as the tracking information becomes available.

   I've entered the wrong shipping address; can I change it?

   If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

   We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

   Can I cancel my order after it has been placed?

   Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

   Invalid Reasons:

   1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at NINAVIGAS. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.
   2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.

    

    with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

How long does delivery take?

All orders are ship within 07-15 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at

Refund Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return Authorization Number and by emailing info@ninavigas.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

How long does delivery take?

All orders are ship within 07-15 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@ninavigas.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address; can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at NINAVIGAS. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address; can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value a. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.