Return and Refund Policy

We strive to provide you with the best quality and value, and if for any reason you are not satisfied with your order, we are happy to accept returns and issue a full refund for your purchase.

Products can only be returned if they are in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund. Request your Return Authorisation number by emailing [email address/contact information]. info@hayahub.com Please provide a detailed reason for the return and photos or a video of the product to support your reason. Upon approval, you will receive a return authorization number and the address of the nearest warehouse where you can send the product you wish to return.

To ensure you receive a refund, please use a trackable postal service, as we will not be responsible for lost or missing parcels.

Upon receiving your package, the products will be inspected and a full refund will be issued to your original payment method. A refund receipt will be sent to the email address you used when making the original purchase.

Late or missing refund

Please understand that we issue refunds as soon as your refund request is approved—this means the funds leave our account immediately. If you haven't received your refund yet, first double-check your bank account. Then, contact your credit card company; it may take some time before the refund is officially posted. After that, contact your bank. Often, there is some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been credited to the card. If you have done all of this and still haven't received your refund, please contact us.

How long does delivery take?

All orders are shipped within 7-15 business days. If your order does not arrive within the estimated delivery time, please contact our support team at info@hayahub.com

(This policy excludes errors made by customers when providing shipping details on their orders or for missed parcels).

Can I get a tracking number?

All tracking numbers will be sent to the customer as soon as tracking information is available.

I entered the wrong shipping address; can I change it?

If this happens to you, please email us as soon as possible; we may be able to help. However, we cannot make any promises, as all items are typically processed immediately after ordering and shipped the same day or within a few days. Once your order has already entered the shipping process, we will be unable to stop it.

We are not responsible if you enter an incomplete and/or incorrect shipping address. Our system processes orders automatically and follows the information you provide.

Can I cancel my order after it has been placed?

Unfortunately, we cannot cancel your order once it has been processed and/or shipped. If you cancel your order before it has been processed and/or shipped, a 15% cancellation fee will be charged to cover restocking fees and any charges levied by credit card companies.

Invalid reasons:

• The buyer no longer wants the items – this is the most common scenario, and one we cannot condone if we want to continue offering great value at Ninavegas. The buyer must ensure they want to purchase the items before placing an order, not after. After placing an order, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
• The buyer found the items cheaper elsewhere – the buyer must be confident they are prepared to pay the requested prices before placing the order. After placing the order, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in them original condition and packaging. Used products, or products damaged by the customer will not be eligible for a refund.
2. Request your Return Authorization Number and by emailing

   Refund Policy

   RETURNS & REFUNDS

   We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

   1. Products can only be returned if they are still in them original condition and packaging. Used products, or products damaged by the customer will not be eligible for a refund.
   2. Request your Return Authorization Number and by emailing info@hayahub.com With detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
   3. To assure your refund please use a trackable mail service , we will not be responsible for lost or missing packages.
   4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
   5. Products purchased during offers and sales promotions cannot be changed, refunded or returned.

   LATE OR MISSING REFUNDS

   Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you've done all of this and you still have not received your refund yet, please contact us.

   How long does delivery take?

   All orders are ship within 03-05 business days. If your order hasn't arrived in the estimated delivery times, please contact our support team at info@Hayahub.com.

   (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

   Can you provide me with a tracking number?

   All tracking number will be emailed to the customer as soon as the tracking information becomes available.

   I've entered the wrong shipping address; can I change it?

   If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

   We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

   Can I cancel my order after it has been placed?

   Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

   Invalid Reasons:

   1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at NINAVIGAS. The buyer should make sure he or she wants to buy the items before submitting an order, not yet. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.
   2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.

    

   With detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your refund please use a trackable mail service , we will not be responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you've done all of this and you still have not received your refund yet, please contact us.

How long does delivery take?

All orders are ship within 07-15 business days. If your order hasn't arrived in the estimated delivery times, please contact our support team at

Refund Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in them original condition and packaging. Used products, or products damaged by the customer will not be eligible for a refund.
2. Request your Return Authorization Number and by emailing info@ninavigas.com With detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your refund please use a trackable mail service , we will not be responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you've done all of this and you still have not received your refund yet, please contact us.

How long does delivery take?

All orders are ship within 07-15 business days. If your order hasn't arrived in the estimated delivery times, please contact our support team at info@ninavigas.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address; can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at NINAVIGAS. The buyer should make sure he or she wants to buy the items before submitting an order, not yet. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address; can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value a. The buyer should make sure he or she wants to buy the items before submitting an order, not yet. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters a legally binding contract with the seller to purchase all items in that order.